Refund & Return Policy

Effective Date: August 2, 2026

At LUXARO, we want you to shop with confidence. We stand behind the quality of our products and are committed to making things right if there’s an issue with your order.

Returns

Because our products are personal care and skincare items, we cannot accept returns of products that have been opened or used for hygiene and safety reasons.

To be eligible for a return, your item must:

Be unused and unopened.
Be in its original packaging.
Be in the same condition you received it.
Be returned within 30 days of delivery.
Include proof of purchase or your order number.

Items that do not meet these requirements may not qualify for a refund.

Non-Returnable Items

The following items cannot be returned:

Opened or used skincare products.
Products damaged due to misuse or improper storage.
Gift cards.
Clearance or final sale items.
Promotional or complimentary items.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery.

To help us resolve your claim quickly, please include:

Your order number.
A description of the issue.
Clear photos of the product and packaging.
Photos of any shipping damage, if applicable.

Once reviewed, we may offer a replacement, store credit, or refund at our discretion.

Lost or Misdelivered Packages

If your tracking information shows your package as delivered but you did not receive it:

Check around your home or apartment.
Ask neighbors or your leasing office.
Contact the shipping carrier.
Reach out to us if you still need assistance.

LUXARO is not responsible for packages lost or stolen after the carrier marks them as delivered. However, we’ll gladly help you work with the shipping carrier to file a claim when appropriate.

Refunds

Once your return has been received and inspected, we’ll notify you of the status of your refund.

If approved, your refund will be issued to your original payment method.

Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We only replace items that arrive damaged, defective, or incorrect.

If you need an exchange for one of these reasons, please contact us within 7 days of delivery.

Order Changes & Cancellations

We process orders quickly to get your products out as soon as possible.

If you need to cancel or change your order, contact us immediately after placing it.

Once an order has entered processing or shipped, we cannot guarantee changes or cancellations.

Refused Deliveries

Orders refused or returned due to an incorrect shipping address provided by the customer may be subject to additional shipping charges before being reshipped.