Shipping policy
LUXARO SKINCARE SHIPPING POLICY
Effective Date: August 14, 2026
Thank you for shopping with LUXARO Skincare.
This Shipping Policy explains how orders placed through www.luxaroskincare.com are processed, shipped, and delivered.
1. Order Processing
Orders are generally processed within 1 to 3 business days after payment has been successfully completed.
Business days are Monday through Friday, excluding federal holidays.
Orders placed on weekends or holidays will begin processing on the next business day.
During product launches, sales, holidays, special promotions, or periods of high order volume, processing may take slightly longer.
Once your order has been shipped, you will receive a shipping confirmation containing tracking information when available.
2. Shipping Rates
Shipping rates are calculated and displayed at checkout based on factors that may include:
- Delivery location
- Package weight
- Order size
- Selected shipping method
- Available carrier rates
- Current LUXARO shipping promotions
Any available free shipping promotions will be displayed on our website or at checkout.
3. Estimated Delivery Times
After your order has been processed, standard U.S. shipping generally takes approximately:
3 to 7 business days
Delivery times are estimates and are not guaranteed.
Actual delivery times may vary based on the shipping carrier, destination, weather conditions, holidays, service interruptions, or other circumstances outside LUXARO's reasonable control.
Processing time and shipping time are separate.
4. Order Tracking
When tracking is available, customers will receive tracking information after their order has been shipped.
Please allow up to 24 to 48 hours for tracking information to update after receiving your shipping confirmation.
Customers are responsible for monitoring their tracking information and delivery status.
5. Incorrect or Incomplete Shipping Addresses
Customers are responsible for entering a complete and accurate shipping address at checkout.
Please review your address carefully before submitting your order.
If you notice an error after placing your order, contact us as soon as possible at:
We will make reasonable efforts to update the address if the order has not yet been processed or shipped.
Once an order has been shipped, we may not be able to change or redirect the delivery address.
LUXARO is not responsible for orders delivered to an incorrect address provided by the customer.
Additional shipping charges may apply if an order must be reshipped because of an incorrect or incomplete address.
6. Returned to Sender Packages
If a package is returned to LUXARO because of:
- An incorrect address
- An incomplete address
- An undeliverable address
- Failure to claim the package
- Carrier delivery attempts
- Customer refusal
we will contact you regarding available options.
Additional shipping charges may be required to resend the order.
Original shipping charges may not be refundable where permitted by law.
7. Lost Packages
If your tracking information shows no delivery and your package appears to be lost in transit, please contact us at:
We may ask you to confirm your shipping address and provide your order number.
LUXARO may work with the shipping carrier to investigate the shipment.
Please allow the carrier a reasonable amount of time to complete an investigation before a replacement or other resolution is issued.
8. Packages Marked Delivered
If tracking shows that your package was delivered but you cannot locate it, we recommend:
- Checking around your property or delivery location
- Checking your mailbox or parcel locker
- Asking household members
- Checking with neighbors
- Checking with your apartment or building office
- Contacting the shipping carrier
Occasionally, carriers may mark packages delivered shortly before the package physically arrives.
Please allow up to 48 hours after a delivery scan before contacting LUXARO.
LUXARO will make reasonable efforts to assist with delivery issues. However, we cannot guarantee replacement of packages confirmed as successfully delivered to the address provided at checkout.
9. Damaged Packages or Products
If your order arrives damaged, leaking, broken, or otherwise affected during shipping, contact us promptly at:
Please include:
- Your order number
- Your name
- A description of the issue
- Clear photographs of the damaged product
- Photographs of the shipping packaging when possible
Please contact us within 7 days of delivery so we can review the issue and determine the appropriate resolution.
Depending on the circumstances, we may offer a replacement, refund, store credit, or another appropriate solution.
10. Missing or Incorrect Items
If you receive the wrong product or an item is missing from your order, please contact us within 7 days of delivery.
Include your order number and a description of the issue.
We may request photographs of the products and packaging to help resolve the issue.
Verified fulfillment errors will be addressed at no additional cost to the customer.
11. Subscription Orders
Recurring subscription orders are processed and shipped according to the schedule associated with your subscription.
Customers are responsible for keeping their:
- Shipping address
- Billing information
- Payment method
- Subscription preferences
current before the next scheduled order is processed.
Changes made after an order has already entered processing may not apply to that shipment.
12. Split Shipments
In some circumstances, items from the same order may be shipped separately.
If your order is divided into multiple shipments, you may receive more than one tracking number.
You will not be charged additional shipping fees solely because LUXARO chooses to divide an order into multiple shipments.
13. Preorders and Backordered Products
Certain products may occasionally be offered for preorder or become temporarily backordered.
Estimated shipping information for these products will be provided on the applicable product page or through customer communication when possible.
Orders containing both available and preorder or backordered products may be held until all items are available or may ship separately at LUXARO's discretion.
14. Shipping Delays
LUXARO is not responsible for delivery delays caused by circumstances outside our reasonable control, including:
- Carrier delays
- Severe weather
- Natural disasters
- Holidays
- Transportation interruptions
- Government actions
- Incorrect delivery information
- High carrier volume
- Labor disruptions
- Other unexpected events
We will make reasonable efforts to assist customers when significant shipping issues occur.
15. Shipping Promotions
Free shipping or discounted shipping promotions may be offered from time to time.
Promotions may:
- Require a minimum purchase
- Exclude certain products
- Apply only to specific locations
- Be available for a limited period
- Have additional restrictions
The terms displayed with the promotion will control.
16. U.S. Shipping
LUXARO currently ships to eligible addresses within the United States and any additional territories or locations specifically made available during checkout.
Available shipping destinations may change at any time.
If your address is accepted during checkout and a shipping method is displayed, shipping is generally available to that location.
17. International Shipping
International shipping may be offered to certain locations in the future or when available through our checkout system.
International customers may be responsible for customs duties, taxes, import fees, brokerage fees, or other charges imposed by their country.
These charges are not controlled by LUXARO and are generally the responsibility of the customer unless otherwise stated.
18. Order Changes and Cancellations
If you need to change or cancel an order, contact us as soon as possible at:
We cannot guarantee that an order can be changed or canceled after it has been submitted.
Once an order has entered fulfillment or has shipped, it generally cannot be canceled.
19. Refunds and Returns
Shipping issues involving returns, refunds, or exchanges may also be subject to the LUXARO Refund and Return Policy.
Original and return shipping charges may be non-refundable except where required by law or when the issue was caused by an error by LUXARO.
20. Contact LUXARO
For shipping questions or concerns, contact:
LUXARO LLC
LUXARO Skincare
Website: www.luxaroskincare.com
Email: biz@luxaroskincare.com
Please include your order number when contacting us about an existing order.
Clean Skin. Clear Confidence.